We cooperate with world-leading logistics companies such as FedEx, SF Express, DHL, UPS and EMS, who partner with local courier services to deliver directly to your home.

We are pleased to offer a flat shipping rate of US$2.99 to all destinations worldwide.

If you wish to change or cancel your order, please contact us immediately. We process and ship orders very quickly. Once our warehouse has processed your order, we can no longer make any changes.

We accept cancellations within 24 hours prior to shipping or production of the product. In case of cancellation, you will receive a full refund. Cancellations are possible within the period stated on the website before the shipping date. However, once the product has been shipped, we can no longer cancel the order.

Once your product has been shipped, you will receive a shipping confirmation email with tracking information to follow your package.

Shipping costs depend on the weight of the package and the destination.

International customers are responsible for all applicable duties and taxes.

As the recipient, you are responsible for tracking your order and providing any required information to customs or courier services.

If the order is marked as “Returned to Sender” or “Delivery Failed” because the recipient did not follow up or provide required information to the courier, we do not offer free refunds or replacement deliveries. You may need to place a new order.

Our shipping time is 10–20 days.

We will provide you with a tracking number within 24 hours after shipment.

The exact shipping time is determined by the logistics company and government regulations.

Your order will only be charged after it has been reviewed and approved. Processing may take several days.

To prevent credit card fraud, orders with incorrect details or requiring additional verification may be delayed or cancelled.

Once we receive your order, we process it immediately. Therefore, no changes can be made after submission (including address changes).

We only deliver to the address provided in your order.

You only pay for items that have already been shipped, and you are responsible for any applicable shipping costs and taxes.

Once your order has been shipped, you will receive a shipping confirmation email.

We ship only on business days (excluding weekends and public holidays).

We usually need 1–2 business days to process your order. In some cases, processing may take longer, especially around holidays (up to 10 days) or for high-demand items with stock shortages. Orders are shipped once product availability is confirmed.

If your order contains multiple items, they may be shipped separately and arrive at different times, as our production partners are located in different regions.

Once your order has been shipped, the estimated delivery time is 10–20 business days depending on the country or region. A precise delivery date cannot be guaranteed.

The estimated delivery time for the United Kingdom is 10–20 days.

Note: The above estimates refer to business days. We make every effort to ensure timely delivery, but zelisk.com is not responsible for uncontrollable factors such as postal or customs procedures, holidays, severe weather, strikes, protests, etc., which may cause delays.

We charge a flat shipping rate of US$2.99 to all destinations worldwide.

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are charged upon arrival of the package in the recipient’s country.

These costs are the responsibility of the recipient. zelisk.com has no influence over these fees or their exact amount.

If the package is refused and returned, you are responsible for all import taxes and return shipping fees.

Customs regulations vary by country. For questions, we recommend contacting your local customs office.

zelisk.com is not responsible for lost, stolen or damaged packages.

If tracking information shows that your package was delivered to your address but you have not received it, please notify us immediately and/or file a claim with the relevant courier service.

Note: We review damage or return claims based on the timestamp information of the tracking link and the courier’s delivery confirmation. If damage is not reported in a timely manner, we may not be able to accept your claim.

It is the buyer’s responsibility to check the shipping address before submitting the order.

Once we receive the order, we process it immediately, so we can no longer change the address after submission.

If the order has already been processed by our shipping department, we can no longer cancel or modify it to correct the address.

We welcome your feedback, questions or concerns.

For comments, please contact us by email at: service@zelisk.com

We greatly appreciate your feedback and strive for continuous improvement.

Some goods are shipped directly from our national warehouses. The remaining items are manufactured and shipped directly from our own factories in the USA, Canada and Australia.